Our personal data protection policy

The protection of your personal data is an essential element of our relationship, whether you are a customer or a user of our services and sites. This relationship is based on a principle of transparency aimed at respecting your privacy in accordance with the regulations in force in France and Europe, particularly in application of the Data Protection Act and the General Data Protection Regulation (GDPR), the "Regulation". This policy informs you about the categories of personal data that we process, how we use them, the categories of recipients to whom we communicate them, as well as the rights you have. This policy describes how TREK DES GAZELLES ORGANISATION SAS collects and uses your personal information to provide you with its services. This policy applies to all users of services, our applications, websites, features or other services. This policy applies in particular to paying customers and beneficiary customers.

 

What data do we collect?

TREK DES GAZELLES ORGANISATION SAS may collect personal data directly from you or indirectly through third parties. In accordance with the principle of minimization, we only collect data necessary for the purposes for which it is processed.

The different categories of data collected during your registration as part of your use of our services or applications are as follows:

• Identification data (including surname, first name, date of birth, customer number);
• Contact details (including postal or email address),
• Usage data (including web pages visited);
• Connection data (including your computer's IP address, connection and usage logs),
• Financial data (payment methods and history),
• Commercial data (list of products and services from which you benefit),
• Location data,
• Administrative data;
• Data concerning opinions on our services,
• Content data.

Other information may come from other sources including but not limited to:

• users sending feedback, such as ratings or compliments,
• users requesting services for you or on your behalf,
• users or other persons providing information in connection with claims or disputes,
• insurance providers,
• public or administrative sources,
• marketing service providers.

TREK DES GAZELLES ORGANISATION SAS may combine information collected from these sources with other sources in its possession.

For what use?

Purposes

Your personal data is collected and processed solely on the basis of the legal grounds provided for by the Regulations:

As part of the execution of a contract or a mandate to carry out administrative procedures:

• Participating account management;
• Identification and authentication of the participant;
• Communications with the participant (technical and commercial assistance),
• Management of pre-litigation, litigation and unpaid debts
• Management of rights and requests to exercise the rights of individuals,
• Provision and operation of services;
• Hosting of participant data;

For the purposes of legitimate interests or, where applicable, on the basis of your consent:

• Fight against fraud and prevention of non-payment;
• Enrichment and enhancement of the participant base,
• Providing localized content and personalized recommendations based on usage analysis
• Development of products and services of TREK DES GAZELLES ORGANISATION SAS or third parties and commercial prospecting;
• To ensure compliance with our legal and regulatory obligations as defined by applicable legislation.

 

Retention period

We only keep your data for the period necessary to fulfill the purposes mentioned above or to enable us to meet our legal obligations. Personal data used for commercial prospecting purposes may be kept for a maximum period of five (5) years from the end of the commercial relationship.

To which recipients?

Your personal data may be processed by authorized personnel of the company, partners, service providers, or administrations with whom TREK DES GAZELLES ORGANISATION SAS is in contact. The use of these partners, service providers, or administrations is necessary for the proper execution of the contract between you and TREK DES GAZELLES ORGANISATION SAS. If these recipients are required to process your data outside the European Union, the transfers will be carried out in compliance with the Regulations.

How secure is your data?

We have defined technical and organizational measures to protect your data appropriately according to its nature, the extent of processing, and its accessibility. This may include, for example, data encryption, access rights management, secure flows, etc. Respect for the security and protection of your data is required by all our employees, as well as our service providers or partners.

 

About your rights

What are your rights?

You may request at any time access to your personal data, their rectification, their deletion (insofar as this does not prevent the proper execution of the contract or compliance with the legal obligations of TREK DES GAZELLES ORGANISATION SAS and the limitation of one or more specific processing operations of your data, under the conditions provided for by the Regulations.

You also have the right to modify or withdraw, at any time, the consents you have given us for the processing of your personal data.

You also have the right to object to the processing of your personal data and the right to their portability, under the conditions set out in the Regulations.

Your personal data may be retained or deleted after your death in accordance with the Regulations. You have the right to instruct TREK DES GAZELLES ORGANISATION SAS to communicate this data to a third party that you have previously designated.

Updating transmitted data

It is important that the information you provide to us is accurate and up to date and that you inform us promptly of any significant changes to your information.

You can exercise your rights at any time by sending a letter by post to:

TREK DES GAZELLES ORGANIZATION

CNIL – 3 place de Fontenoy – TSA 80715 – 75334 Paris cedex 07

 

Want to know more?

To learn more about our Personal Data Protection Policy, you can contact the Data Protection Officer at the following address:

TREK DES GAZELLES ORGANIZATION
Mrs. Mélanie SALGUES